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Packing Instructions:
 1.
Use an anti-static wrist strap when handling a hard drive.
2. Discharge any static electricity from your
body by touching a grounded object (such as a cold water pipe, grounded
metal computer case, Etc.).
3. Avoid touching the circuit board or electrical
connectors when handling the hard drive.
4. Have a qualified technician remove the hard
drive from the computer. 
5. Place the hard drive in an anti-static bag.
(Your Local Computer Shop can hand you such a bag normally with
no charge.
 6.
Pack hard drive in a suitable shipping carton with a minimum of
3-4 inches packing material between the drive and carton. For best
results, use a shipping carton designed for hard drives (such as
a manufacturer's shipping carton).
7. Include a copy of the Job Form in the same
shipping carton as the drive.
8. Mark the outside of the shipping carton with
your full details.
Shipping:
1. Whenever possible, use a shipping service with
tracking capabilities (Fed-X, UPS, Airborne Express, DHL, etc).
For best results, use an overnight or 2nd day service.
2. Ship the drive to:
| Within Australia |
International |
| Data Rescue |
Data Rescue |
| Suite 1, 875 Glenhuntly Road |
Suite 1, 875 Glenhuntly Road |
| Caulfield South |
Caulfield South |
| Victoria 3161 |
Victoria 3161 |
| |
Australia |
| Ph: (03) 9532-7959 |
Ph: (61 3) 9532-7959 |
| Fax: (03)9532-7957 |
Fax: (61 3)9532-7957 |
Print a delivery Label. [Local] [International]
3. The package should be sent to the attention
Data Rescue Recovery Team.
Contact Data Rescue by mail to recovery@datarescue.com.au after the drive is shipped and let us know when
the drive is expected. Notifying us of an incoming shipment will
allow us to schedule resources for your job in advance, thereby
reducing turn-around time.
Please call us on 1300 306 286 with any questions.
IMPORTANT! We will not take responsibility for
damages to a Hard Disk Drive that have occurred before we receive
it, due to such things as shipping and handling. Hard Disk Drives
are extremely fragile and should be handled with care.
Please note:
- You must pay for any shipping charges.
- We will NOT collect or pickup any shipment without prior authorisation.
- Data Rescue will not take responsibility for shipments unless proof
of Delivery is provided. (Use a carrier who can trace the shipment).
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